Privacy Policy

1. Information We Collect

When you contact us by email, we receive your message and any details you share, such as your name, company, email address or phone number.

For a custom pouch project, this may include dimensions, materials, quantities, artwork, reference files, packaging requirements and delivery details. Please share only information relevant to your inquiry or order.

Website hosting services may process basic connection information, such as IP addresses and requested pages, to deliver the site and handle technical issues. The website has no online inquiry form, customer account or connected CRM.

2. How We Use Information

We use inquiry information to reply to you, discuss specifications, prepare quotations, develop samples and coordinate confirmed orders. Related correspondence may also be needed for after-sales questions, business records or applicable legal obligations.

Inquiry handling: You choose what to share. We need enough project and contact information to answer your inquiry or carry out an order.

3. Cookies

Cookies and similar technologies can store information on your device. We do not currently use analytics or advertising cookies on this website.

Your choices: You can manage cookies in your browser. If you open an email service, that service’s privacy terms and settings apply.

4. Analytics and Third-Party Services

Google Analytics and inquiry-conversion tracking are not active on this website. We do not use remarketing.

Before analytics starts: We will update this notice and provide any required consent choices before enabling analytics or contact-link tracking. Google explains its handling of website data in How Google uses information from sites or apps that use its services. Contact messages are handled separately through your chosen email service, not through an on-site form.

5. Data Sharing

We do not sell customer personal information. Email and messaging providers process communications sent through their services. Website hosting providers may process technical information needed to deliver the site.

We may share relevant project or delivery details with the production or delivery parties involved in a confirmed order, or disclose information where required by law. Sharing is limited to the information needed for that purpose.

6. Data Retention

Information is kept according to the needs of the inquiry or order, related follow-up, after-sales matters and applicable recordkeeping requirements. The appropriate period depends on the type of record, whether the matter is still open and whether it is needed for a legal obligation or dispute. You can contact us about retention or deletion of a particular record.

7. Data Security

Please avoid sending passwords, payment-card details or other sensitive information that is unnecessary for a pouch inquiry. Email communications also depend on the security of the services and devices used. No electronic transmission or storage method is completely secure. If you suspect misuse of information you sent us, contact us promptly.

8. Your Rights

You may ask about the personal information we hold about you and request correction or deletion. Depending on applicable law, you may also have rights to access, restrict or object to processing, receive a portable copy, withdraw consent where processing relies on it, or complain to your local data-protection authority. Some records may need to be kept for an applicable legal obligation.

To submit a privacy request, contact info@wisepouch.com. Please identify the relevant correspondence or order. We may request proportionate information to verify that the request concerns your own data.

9. International Data Transfers

WisePouch is based in China. If you contact us from another country, the information you send will be received and reviewed in China. Your email or messaging provider may also process information in countries covered by its own privacy terms. Contact us if you need information about the handling of a particular inquiry before sending personal data.

10. Children’s Privacy

This website is intended for business buyers of custom fabric pouches and storage bags, not for children. Please contact us if you believe a child has sent us personal information so that we can review the message and address it appropriately.

11. Changes to This Policy

We may update this policy when our contact channels, website tools, or data-handling practices change. The current version will be available on this page.